Privacy Policy
Your privacy matters to us. Here's how we protect it.
At Finero, we recognize the importance of protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and the measures we take to keep it secure. We believe in transparency and want you to feel confident about how your information is handled.
Last updated: November 28, 2025
Effective date: November 01, 2025
What Personal Data We Collect
Information You Provide to Us
When you interact with our website or services, we may collect information that you voluntarily provide, including:
- Name and contact information (email address, phone number if provided)
- Messages and inquiries submitted through contact forms
- Communication preferences and service interests
- Any other information you choose to provide when contacting us
Automatically Collected Information
When you visit our website, we automatically collect certain technical information:
- Device information (browser type, operating system, device identifiers)
- Usage data (pages visited, time spent on pages, links clicked)
- IP address and approximate geographic location
- Referral source (how you arrived at our website)
- Cookie data as described in our Cookie Policy
Legal Basis for Processing
We process your personal data based on: your consent when you submit forms or accept cookies, our legitimate interest in operating and improving our services, contractual necessity when providing services you request, and legal obligations where applicable.
How We Use Your Personal Data
Service Delivery and Communication
We use your information to respond to your inquiries, provide requested services, and communicate with you about your requests. This includes sending confirmation emails, scheduling consultations, and following up on service discussions.
Website Improvement and Analytics
We analyze usage patterns to understand how visitors interact with our website. This helps us improve functionality, identify technical issues, and enhance user experience. Analytics data is typically aggregated and anonymized.
Marketing Communications
With your consent, we may send you information about our services, updates, or relevant content. You can opt out of marketing communications at any time by contacting us or using the unsubscribe mechanism provided in emails.
Data Sharing with Third Parties
We do not sell your personal data. We may share information with:
- Service providers who assist in website operations, analytics, or email delivery
- Legal authorities when required by law or to protect our rights
- Third parties with your explicit consent
All service providers are contractually obligated to protect your data and use it only for specified purposes.
Data Retention Periods
We retain your personal data only as long as necessary for the purposes outlined in this policy. Contact form submissions are typically retained for up to two years unless you request earlier deletion. Analytics data is generally retained for 26 months. We periodically review and delete data that is no longer needed.
How We Protect Your Data
Security Measures
We implement appropriate technical and organizational measures to protect your personal information:
- Secure HTTPS encryption for data transmission
- Regular security assessments and updates
- Limited access to personal data by authorized personnel only
- Secure storage systems with access controls
Data Encryption and Storage
Your data is stored on secure servers with encryption both in transit and at rest. We use industry-standard security protocols to prevent unauthorized access, disclosure, or modification of your information.
Access Controls and Monitoring
Access to personal data is restricted to employees and service providers who need it to perform their duties. We maintain logs of access and monitor for unusual activity. All personnel with data access are trained in data protection practices.
Breach Notification Procedures
In the unlikely event of a data breach that poses a risk to your rights, we will notify you and relevant authorities as required by law. We have incident response procedures in place to address security incidents promptly.
Your Privacy Rights
Right to Access Personal Data
You have the right to request a copy of the personal data we hold about you. We will provide this information in a clear, commonly used format within a reasonable timeframe.
Right to Rectification and Erasure
If your personal data is inaccurate or incomplete, you can request that we correct it. You also have the right to request deletion of your personal data under certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.
Right to Data Portability
You can request your personal data in a structured, machine-readable format. Where technically feasible, we can transfer this data directly to another service provider at your request.
Right to Object to Processing
You have the right to object to processing of your personal data for direct marketing purposes or when processing is based on legitimate interests. We will stop processing your data unless we have compelling legitimate grounds that override your interests.
How to Exercise These Rights
To exercise any of these rights, please contact us through our contact page. We will respond to your request within 30 days and may ask for identification to verify your identity before processing your request.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
- Avoid filling out contact forms, account registrations, or any data-submitting features
- Disable cookies through your browser settings (see our Cookie Policy for more details)
- Contact us directly to request the deletion of any previously shared personal data
- Use privacy-focused browsers or browser extensions that limit data collection
We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our contact page. We will process your request promptly and confirm when the deletion is complete.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child, we will take steps to delete that information promptly.
Parents or guardians who believe their child has provided personal information to us should contact us immediately so we can address the situation.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information.
We rely on legal mechanisms such as standard contractual clauses approved by relevant authorities to ensure your data receives adequate protection regardless of where it is processed.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you by updating the "Last updated" date at the top of this policy.
We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.
Contact Us About Privacy
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through our contact page.
We are committed to addressing your privacy concerns and will respond to your inquiries in a timely manner. For data protection matters, please clearly indicate "Privacy Inquiry" in your message subject line.